Privacy Policy
Effective Date: July 1, 2024
At LuvHoodie.com, your privacy and trust mean a lot to us.
This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, make a purchase, or contact us.
By using our site, you agree to the terms outlined below.
1. Information We Collect
a) Personal Information
When you place an order or contact us, we may collect:
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Your name
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Email address
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Shipping and billing addresses
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Phone number
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Payment information (processed securely through third-party providers)
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Customization details (if you provide text or design input for personalized products)
b) Non-Personal Information
We automatically collect certain technical data when you visit our site, including:
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IP address
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Browser type and device information
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Pages visited and time spent on our website
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Referring website URLs
This data helps us improve website performance, user experience, and overall functionality.
2. How We Use Your Information
We use your information to:
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Process and fulfill your orders
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Provide customer support and respond to inquiries
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Send order confirmations, tracking details, and updates
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Customize products based on your requests
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Improve our website and services
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Comply with legal obligations
We never sell or rent your personal data to third parties.
3. Payment Processing
All payments are processed securely by trusted third-party providers (such as Stripe or PayPal).
LuvHoodie does not store or have access to your full credit card details.
All transactions are encrypted and handled directly by these payment partners.
4. Cookies & Tracking Technologies
We use cookies and similar tracking tools to provide a better browsing experience. These may help us:
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Remember items in your cart
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Understand visitor behavior through analytics (e.g., Google Analytics)
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Personalize content, offers, and recommendations
You can adjust your cookie settings through your browser. Please note that disabling cookies may affect certain site functions.
5. Third-Party Services
We may use trusted third-party partners to help us operate our business — for example:
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Shipping carriers (e.g., USPS, UPS, DHL)
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Email marketing services (e.g., Mailchimp, Klaviyo)
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Analytics tools (e.g., Google Analytics)
These providers only receive the data necessary to perform their services and are contractually obligated to protect your information.
6. Data Security
We use industry-standard technical and organizational security measures to protect your information from unauthorized access, alteration, or disclosure.
However, no system is entirely secure, and by using our website, you acknowledge this risk.
7. Data Retention
We retain your personal data for as long as necessary to:
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Fulfill your orders
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Provide customer service
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Comply with legal obligations
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Resolve disputes
Customization data may be kept for quality assurance unless you request deletion.
8. Your Rights
Depending on your location, you may have the right to:
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Access the personal data we hold about you
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Request correction or deletion of your data
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Withdraw consent to certain processing activities
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Object to or restrict processing
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Request data portability
To exercise these rights, please contact us at support@luvhoodie.com.
9. Children’s Privacy
Our website is not intended for children under 13 years of age.
We do not knowingly collect personal information from minors.
If we become aware that we’ve collected data from a child under 13, we will delete it immediately.
10. International Users
If you access our website from outside the United States, please note that your data may be transferred to and processed in the U.S.
By using our website, you consent to this transfer.
11. Updates to This Policy
We may update this Privacy Policy from time to time.
Changes will be posted on this page with an updated effective date.
By continuing to use our website after changes are posted, you agree to the revised policy.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please reach out to us: